These are our terms and conditions for the use of our website shop.tianmistudio.com and the purchase of products through the website.
Studio PYA
Contact: Pui-Yie Au
info@tianmistudio.com
+31 616868221
Egelantierstraat 11BSA
3551 GA Utrecht, NL
KVK number 84204087
VAT number NL003928716B69
If you have any queries about these terms, please contact us using the contact form or email us at info@tianmistudio.com.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Studio PYA may at any time make changes to or remove part of this website without any liability to customers for such changes. Studio PYA reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from. If the package has not been dispatched yet, you can cancel your order and receive a full refund of the costs. Please contact us as soon as possible if you want to cancel your order, or if you would like to make changes concerning your order.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Shipping & Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Studio PYA assumes no responsibility for damages during transport or damages caused from any delays beyond its control:
- Pickup In-Person
- Shipping via National & International Carrier
Delivery and shipping time
All packages will be processed and sent from the Netherlands within 2 business days. If you live in the Netherlands, you will probably receive your order within 2 or 3 days. Orders placed outside the Netherlands and inside Europe will likely take between 1 to 4 weeks.
Orders placed outside Europe will approximately take 2 to 5 weeks. Please contact us if something went wrong with your order. All orders will be delivered by PostNL or DPD. The costs of delivery will be added to your cart when finalizing your order.
Returns Policy
Studio PYA accepts returns within 14 days if products are not used, damaged, or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Studio PYA without the prior written consent of Studio PYA. Any returns will be subject to a return cost and shall be paid by the buyer who initiates the return.
Guarantee
Please check your order after receiving for any shipping related damages. If this is the case, please contact us within 1 week via email at info@tianmistudio.com. Please attach up to 5 pictures of the damaged product and packaging material. After receiving enough information from the customer, we will send the product again. These costs will be covered by Studio PYA.
Rights and privacy
All rights of the products and illustrations purchased in the web shop belong to Tian Mi Studio operating under the business of Studio PYA. Under no circumstances can these products be replicated or used for other products without prior written consent by the artist. When placing an order, you will be required to fill in personal information. This information will only be used to process the order.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.